- The billing unit
- Metered in 10-second blocks, rounded up, with a one-block minimum. A 35-second call is billed as 40 seconds.
- Calls not billed
- Unanswered, busy, failed and cancelled calls. A call our pipeline breaks is not billed.
- Monthly minimum
- T3 and T1 are minimum monthly spend plans, funded upfront. Paid workspace usage counts towards the minimum; any unused minimum is settled from the wallet at the end of the billing month. Promotional credit does not count towards the minimum. Extra top-up credit carries forward. Existing agreements keep their recorded terms.
- Your wallet
- Monthly commitments are credited to your wallet. Unused credit never expires. Top up anytime at the same rate.
- A low balance
- Before dialling we check the wallet can cover a full minute at the call’s tier, so a call is never killed mid-sentence. A call already in flight runs to its natural end. Inside a campaign a low balance is not an error: the campaign pauses itself, keeps every contact’s place, and continues once you top up.
- Your own telephony
- T5 and T3 include Mirai phone calling and insights. T1 adds ₹0.30/minute only for Mirai-managed phone calls. BYO telco, WhatsApp and browser calls have no Mirai telco charge on any tier. Provider charges you pay directly are separate.
- Taxes
- All prices exclude GST.