Use case · E-commerce
Every COD order gets a call before it leaves your warehouse. The agent reads back the order and the address in the customer's own language, and you get a yes, a no or the right address before you pack the box.
AI agents from ₹1 a minute.¹
How it works
Upload a spreadsheet, or send each customer from your own system. Phone number first. The rest is what the agent needs to know.
Your list
| phone | customer_name | items | and 4 more columns |
|---|---|---|---|
| +91 98XXX XXXXX | Rahul | cotton kurta set |
7 columns · one row per customer
The call
80 s a typical call
Hindi · English · Hinglish · Gujarati · Tamil · Telugu
Outbound calls
Your system
+4 more fields
| Column | Needed | What goes in it |
|---|---|---|
phone | Required | The number to call, with the country code (+91…). A ten-digit Indian mobile gets +91 added. In Excel, format this column as Text first so the number is not changed. |
customer_name | Optional | e.g. Rahul |
items | Optional | e.g. cotton kurta set · What the customer would call it, not your SKU name. |
order_value | Optional | e.g. 999 · Just the number. The agent says it in words. |
delivery_address | Optional | e.g. B-wing, flat 412, Shanti Apartments, Kharadi, Pune |
delivery_estimate | Optional | e.g. 3 to 5 days after dispatch · The agent quotes this if asked, and promises nothing more. |
internal_order_ref | Optional | e.g. SO-55120 · Extra info. The agent never sees it, but it comes back with the result so you can match the order. |
What comes back
When the call ends, your system gets the transcript and the answer. Your campaign report gets a row for every customer.
{
"status": "completed",
"analysis": {
"data": {
"order_decision": "address_changed",
"corrected_address": "C-wing, flat 412, Shanti Apartments, Kharadi, Pune"
},
"summary": "Customer confirmed the COD order and corrected the wing from B to C.",
"template": {
"name": "address_updated_hi"
}
},
"metadata": {
"internal_order_ref": "SO-55120"
}
}Setup
The webhook guide shows how that last step looks in code.
Cost
One connected call, on the plan you choose. T1 is chosen; T3 and T5 are one press away.
On T1, one connected call
₹1.34
An 80-second call at ₹1 a minute.
On T3, one connected call
₹4
An 80-second call at ₹3 a minute.
On T5, one connected call
₹6.67
An 80-second call at ₹5 a minute.
₹1 a minute on our volume plan. A typical confirmation runs under a minute and a half, so it comes to about ₹1.34. Set that against one parcel coming back. Every plan is below, and the calculator works it out for your order volume.
T5 and T3 include our phone line and call insights. On T1 you add them if you want them, and this call then comes to about ₹2.
T1's ₹1,00,000 a month covers about 74,626 of these calls. T3's ₹50,000 a month covers about 12,500 of these calls. The minimum goes into your wallet as credit.
You pay when someone picks up. Missed, busy and failed calls are free. A voicemail counts as a call.
In detail
A COD order is a promise nobody has paid for yet. Some are placed twice. Some by mistake. Some carry an address no courier will ever find. Every one that comes back costs you shipping both ways.
A short call before you pack catches most of them. Your team knows this. They also know what the fiftieth call of the afternoon sounds like.
The agent makes the fiftieth call the way it made the first. It reads the address back every time, slowly, and waits for a real yes.
It confirms the order. If the customer wants to cancel, it asks why once, notes it and lets them go. If the address is wrong, it takes the fix and reads it back until the customer agrees.
When it doesn’t know something, like the exact delivery date, it says so. And it never tries to sell anything on this call.
High-value orders. Customers who refused a parcel before. Anyone who asks for a person. The agent can’t transfer a call yet, so it promises a callback and flags it for your team.
A delivery confirmation counts as a service call under TRAI’s latest rules, as long as you keep offers out of it. TRAI also asks businesses to declare automated calls and their calling numbers to their telecom provider. We don’t check your list against the national DND register, so keep your own consent records.
Questions
Yes. The agent says so in its first line. Most people are fine with it as long as the call is quick and gets their order right.
Yes. It follows the customer. If they answer in Hinglish, it speaks Hinglish.
You don't pay for it. The campaign tries again later, inside your calling hours, as many times as you allow. Anyone never reached shows up in the report, so you can follow up by SMS.
Yes. Rent a number from us or bring your own Plivo number. Otherwise it goes out on our shared line.
Yes. It's our volume plan, for businesses calling at least ₹1,00,000 worth a month, and that money goes into your wallet as credit. We can charge this little because every call runs on our own models and our own GPUs in India. Testing on a few hundred orders first? Start at ₹5 a minute with no commitment.
Fifteen minutes with the team that builds it. Bring your script, or your hardest call.
Book 15 minutes