Use case · Clinics
The phone rings while your receptionist is with a patient. The agent picks up, answers the questions you hear every day, and takes a proper message when the caller needs a person: their name, the reason and a good time to call back.
AI agents from ₹1 a minute.¹
How it works
Nothing to upload. Every call arrives with these details, and the agent can look up the rest in your system.
The call comes in
With every call
The call
150 s a typical call
Hindi · English · Hinglish · Gujarati · Tamil · Telugu
Inbound calls
Your system
+5 more fields
| Field | What goes in it |
|---|---|
caller_number | e.g. +91 98XXX XXXXX · Comes with every call. Good for a callback, but don't treat it as proof of who is calling. |
called_number | e.g. +91 80XXX XXXXX · Your business number. Handy when one agent answers several lines. |
What comes back
When the call ends, your system gets the transcript and the answer. Your campaign report gets a row for every customer.
{
"direction": "inbound",
"from": "+91 98XXX XXXXX",
"analysis": {
"data": {
"caller_name": "Ramesh Iyer",
"reason": "wants the doctor to call about a knee MRI report",
"callback_requested": true,
"callback_window": "after 5 pm"
},
"summary": "Existing patient asked for a doctor's callback about his knee MRI report after 5 pm."
}
}Setup
Cost
One connected call, on the plan you choose. T1 is chosen; T3 and T5 are one press away.
On T1, one connected call
₹2.50
A 150-second call at ₹1 a minute.
On T3, one connected call
₹7.50
A 150-second call at ₹3 a minute.
On T5, one connected call
₹12.50
A 150-second call at ₹5 a minute.
₹1 a minute on our volume plan, for the time a call is connected. A question or two plus a message runs about two and a half minutes, so ₹2.50. “What time do you open?” is over in under a minute.
T5 and T3 include our phone line and call insights. On T1 you add them if you want them, and this call then comes to about ₹3.75.
T1's ₹1,00,000 a month covers about 40,000 of these calls. T3's ₹50,000 a month covers about 6,666 of these calls. The minimum goes into your wallet as credit.
You pay when someone picks up. Missed, busy and failed calls are free. A voicemail counts as a call.
In detail
The receptionist is with a patient. Someone is waiting at the counter. Or it’s lunch and the desk is empty. The caller who wanted to book tries the next clinic on the list.
Most of the calls that do get answered are the same handful. Are you open on Sunday? Where exactly are you? What’s the consultation fee? Do I need an appointment? The agent answers these from a fact sheet you write, as often as they’re asked, in Hindi, English, Gujarati, Tamil or Telugu.
When the caller needs a person, it takes a proper message: name, reason, callback number and a time that suits them. Your team gets it as a tidy record, which beats a note scribbled on the back of a prescription pad.
It can’t put a caller through to you. Transfer is on our roadmap without a date, so plan around messages and callbacks for now. It knows only what you write down. It can look up a booking or an order if you connect your system, and it should ask for a booking id when it does, because a phone number alone doesn’t prove who’s calling.
Each call needs a free line, so agree with us how many people may call at once and test at that level. The service is still a pilot, and support terms are agreed with each account.
Tell callers they’re speaking to an AI and, if you record, that too. People calling a clinic talk about their health, so keep transcripts to the staff who need them. They’re deleted after 90 days. TRAI’s calling rules are about calls a business places, so read them before you use this number to ring people back automatically.
Questions
Not yet. Transfer is on our roadmap, without a date. Until then the agent takes a message, tells the caller someone will call back, and your team gets the message.
If it's a voice number on your own Plivo account, yes: connect the account and import it. Plivo is the only provider you can bring today. Otherwise, rent a +91 number from us and publish that one.
Each call needs a free line in your workspace. Agree with us how many calls at once you need, and test at that number before it goes on your signboard.
Yes, if the greeting says so, and it should. Most people notice within a turn or two anyway. Saying it upfront means nobody feels tricked.
Yes. You pay for the time a call is connected, either way: ₹1 a minute on our volume plan, which needs ₹1,00,000 a month in wallet credit, or ₹5 pay as you go. The number is extra. One you rent from us has a monthly rental, shown before you confirm, and a Plivo number is billed by Plivo.
Fifteen minutes with the team that builds it. Bring your script, or your hardest call.
Book 15 minutes