Use case · Two-wheeler and car dealers
Your dealer system prints the due list every month, whether anyone calls it or not. The agent calls each owner, says what's due and until when, and books a slot at their usual centre. When they say no, you find out why.
AI agents from ₹1 a minute.¹
How it works
Upload a spreadsheet, or send each customer from your own system. Phone number first. The rest is what the agent needs to know.
Your list
| phone | customer_name | product | and 5 more columns |
|---|---|---|---|
| +91 98XXX XXXXX | Imran | scooter |
8 columns · one row per customer
The call
120 s a typical call
Hindi · English · Hinglish · Gujarati · Tamil · Telugu
Outbound calls
Your system
+4 more fields
| Column | Needed | What goes in it |
|---|---|---|
phone | Required | The number to call, with the country code (+91…). A ten-digit Indian mobile gets +91 added. In Excel, format this column as Text first so the number is not changed. |
customer_name | Optional | e.g. Imran |
product | Optional | e.g. scooter · The way the owner would say it, not your model code. |
service_type | Optional | e.g. third free service |
valid_till | Optional | e.g. 25 October |
service_duration | Optional | e.g. 3 to 4 hours |
service_centre | Optional | e.g. Baner |
vehicle_id | Optional | e.g. VH-118842 · Never read out. It comes back with the result, so the booking lands on the right vehicle. |
What comes back
When the call ends, your system gets the transcript and the answer. Your campaign report gets a row for every customer.
{
"analysis": {
"data": {
"booking_status": "booked",
"slot": "2026-10-18T09:00:00+05:30",
"decline_reason": "serviced_elsewhere",
"odometer_km": 3800
}
},
"metadata": {
"vehicle_id": "VH-118842"
},
"status": "completed"
}Setup
Calling thousands of owners from your own numbers? If number pools are switched on for your workspace, calls spread across your numbers at the pace you choose, and a number that stops getting answered is rested.
Cost
One connected call, on the plan you choose. T1 is chosen; T3 and T5 are one press away.
On T1, one connected call
₹2
A 120-second call at ₹1 a minute.
On T3, one connected call
₹6
A 120-second call at ₹3 a minute.
On T5, one connected call
₹10
A 120-second call at ₹5 a minute.
₹1 a minute on our volume plan. A reminder with a question and a booking takes about two minutes, so ₹2. “Already done” ends in seconds. Compare that with one vehicle in the bay.
T5 and T3 include our phone line and call insights. On T1 you add them if you want them, and this call then comes to about ₹3.
T1's ₹1,00,000 a month covers about 50,000 of these calls. T3's ₹50,000 a month covers about 8,333 of these calls. The minimum goes into your wallet as credit.
You pay when someone picks up. Missed, busy and failed calls are free. A voicemail counts as a call.
In detail
Periodic service is what brings owners back to your workshop. The due list comes out of your dealer system every month, whether anyone calls it or not. Calling it by hand is slow, and the questions repeat. How long will it take? What will it cost? Is there pickup? Can I come on Saturday? The agent answers from what you give it and books the slot on the same call.
“Got it done outside.” “Sold it last month.” “It’s hardly run, call me in December.” Your team rarely writes these down after a quick call. The agent saves every one. After two or three months, you’ll know why owners stop coming back.
Some no’s turn into a yes. In the call above, Imran says his scooter has barely been ridden. The agent tells him the free service expires by date too, and books him in for Saturday. Give it a few answers like that one, and nothing it can’t back up.
The same call works for water purifier filter changes, AC service contracts and car maintenance.
Repair estimates. Warranty claims. Complaints about the last service. Anything involving an accident or insurance. The agent can’t transfer a call yet, so it notes the request for a callback. Call the complaints back quickly, because an ignored complaint is how an owner ends up at the workshop down the road.
TRAI’s latest rules name service and warranty information as a service call, which needs no explicit consent. Pitch an extended warranty or accessories on the same call and it turns promotional, so run that as its own campaign, with consent.
Questions
Only the ones you give it. Anything else is for the service advisor. It won't work out a repair estimate.
No. Match your export's headings once, and the console remembers them for that agent in that browser. Next month's file lines up by itself.
Yes, if your system can take a booking over HTTPS. If it can't, the agent notes the slot the owner wants and an advisor confirms it by SMS.
The agent notes it, thanks them and ends the call. It doesn't ask about the new owner. Your system can then drop the vehicle from future lists.
Not on the volume plan. There, our phone line adds ₹0.30 a minute, or nothing from us if you bring your own Plivo number. Pay as you go at ₹5 a minute includes it. The volume plan needs ₹1,00,000 a month, which goes into your wallet as credit.
Fifteen minutes with the team that builds it. Bring your script, or your hardest call.
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